Help & contact

For any question, feedback, bug report, or request about your account or your data: one single point of contact, handled within 30 days (often much sooner).

Contact us

Write to apps.windfall@gmail.com. You can write in English or in French.

If relevant, please include:

• The email linked to your account (so we can find you)
• Your iPhone or Android version, and your Plumi version (shown in Settings → About)
• A simple description of what happened

Your subscription

Plumi+ is billed by Apple or Google. To cancel, go to your App Store settings (Settings, your Apple ID, Subscriptions) or Google Play (Payments & subscriptions, Subscriptions). Deleting the app does not cancel the subscription. Details are in the Terms of Use (article 2.4).

Your data

At any time, from the app, you can:

• Export your data (generates a JSON file sent by email)
• Delete your account (immediate erasure). The steps, including without access to the app, are on the page Delete your account and your data (in French).

Your full GDPR rights are detailed in the Privacy Policy.

If you're in distress

Plumi is not an emergency service. If you're struggling:

• 112: European emergency number
• 3114 (France): suicide prevention, 24/7, free, anonymous
• 3919 (France): domestic and sexual violence, 24/7, free, anonymous
• 15 (France): SAMU, life-threatening medical emergency
• Outside France: call your local emergency number or national crisis line